In this episode of The Service Lounge, we dive deep into the growing demand for Digital MPIs from an OEM perspective with special guest Kenny Warren, representing Lexus/Toyota. Kenny offers a unique viewpoint on why OEMs are pushing for the adoption of Video and Photo MPIs, highlighting how these tools are transforming service departments by enhancing transparency, customer trust, and approval rates. If you're a dealership leader looking to understand the impact of Digital MPIs on service performance and customer experience, this episode is packed with valuable insights! Episode Highlights: 🎙️ Guest Speaker: Kenny Warren, Lexus/Toyota OEM Representative 🔑 Key Topics: Digital MPIs, OEM Motivations, Customer Trust, and Service Efficiency - The role of OEMs in driving the adoption of Digital MPIs. - How Video and Photo MPIs enhance transparency and increase customer approval rates. - Real-world examples of successful MPI implementations and their impact on dealerships. Stop by to say hello on our other pages! Apple Podcast: https://lnkd.in/grp9Ehn3 Spotify: https://lnkd.in/g3tWS5fX Clubhouse: https://lnkd.in/gzfbk9gA LinkedIn: /the-service-lounge-by-updatepromise X/Twitter: https://lnkd.in/gBRYPACY Facebook: https://lnkd.in/eM6wX5Xy Instagram: https://lnkd.in/g2NVyqpm TikTok: https://lnkd.in/eVf6fCEQ Make sure to subscribe and hit the notification bell for more industry insights! 🔔