In this episode of The Service Lounge, we sit down with Geno Walsh to explore the strategies behind building high-performance teams at the dealership. From implementing new processes to motivating team members with consistent reporting and competition, Geno offers practical advice for leaders looking to drive both team performance and customer satisfaction. He also shares the "Qvale Way," a philosophy that focuses on customer transparency and engagement. If you're looking for tips on elevating your dealership’s service operations, this is the episode for you!

Episode Highlights:

🎙️ Guest Speaker: Geno Walsh, Executive Manager of Operations, Qvale Auto Group

🔑 Key Topics: Leadership, Process-Driven Success, Video MPIs, and More!
- The importance of process-driven operations in service departments.
- How technology, such as video MPIs, improves team efficiency and customer trust.
- Key strategies for motivating and onboarding new team members.
- Using competition and consistent reporting to boost team performance.
- The "Qvale Way": A customer-centric approach to building trust and loyalty.