Ep 15⎜The Power of Going All In on Process Change

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The Service Lounge

16 episodes

6 days ago

Welcome to The Service Lounge by UpdatePromise. Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges. Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspectives.

Automotive

Leisure

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Automotive

Leisure

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Ep 15⎜The Power of Going All In on Process Change - Feat. Mike Weidenburner

The Service Lounge

28 minutes 32 seconds

1 week ago

Ep 15⎜The Power of Going All In on Process Change - Feat. Mike Weidenburner

Toyota of Danville’s Mike Weidenburner joins The Service Lounge to share how going all in on process change reshaped his service department — from empowering advisors and training techs to building accountability and trust with customers.

What you’ll learn in this episode:
✅ How to inspire buy-in and consistency across your team✅ Ways to connect leadership with measurable results✅ Why full commitment to change transforms your service lane

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