Is AI the future of Fixed Ops—or just another overhyped tool?
In Episode 11 of The Service Lounge, Brandon Nixon and Christian Eagon tackle one of the most talked-about topics in automotive today: Artificial Intelligence. From 24/7 phone scheduling tools to real-time customer sentiment alerts and proactive service recommendations, AI is reshaping service departments across the country—but not without its challenges.
💬 What you’ll hear in this episode:
The difference between automated and true AI
Real success stories using AI in the service drive
Where AI fails—and how to avoid common pitfalls
How to get your team on board with new tech
Future possibilities with telematics and AI-driven data insights
What managers can do to implement AI effectively
Want to watch the conversation? Check it out on YouTube: https://youtu.be/dzxunzIrRKE
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