🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs.

Discover how Michael found his passion for ServiceNow and explore his deep appreciation for domain separation. Dive into his expertise in the ITSM space, where he has honed his skills to perfection. Michael also shares his thoughts on the ServiceNow Certified Technical Architect (CTA) program and offers valuable advice for aspiring architects looking to embark on a similar career path. 🌟

But that's not all – we uncover Michael's hidden passion for aviation ✈️ and put him to the test as we challenge him to knock Lauren off the top spot in the alphabet challenge. Join us for a captivating and inspiring episode filled with insights into the world of ServiceNow and beyond. 🎙️🔍