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The Sendible Insider Podcast
Sendible
52 episodes
4 days ago
Join the team to become a Sendible insider as we dive into growth strategies, obstacles, and the social media landscape. Building on over 12 years in the industry, we will share a look behind the scenes of a growing SaaS business.
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Business
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All content for The Sendible Insider Podcast is the property of Sendible and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Join the team to become a Sendible insider as we dive into growth strategies, obstacles, and the social media landscape. Building on over 12 years in the industry, we will share a look behind the scenes of a growing SaaS business.
Show more...
Business
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38. How We Grew Customer Reviews By 43% In 12 Months
The Sendible Insider Podcast
20 minutes 50 seconds
5 years ago
38. How We Grew Customer Reviews By 43% In 12 Months

In today's episode, Gavin is joined by Katey Gold, Sendible's customer marketing manager.  One of Katey's responsibilities at Sendible is to ensure that our customers are consistently leaving us positive reviews. 

Since pioneering Sendible's review strategy, not only has Katey managed to increase the number of reviews by 43% in just 12 months, but our improved rating has helped to get Sendible listed as one of the top 50 products for marketers in 2020. 

In this episode Gavin and Katey discuss:

  • Why reviews are so important in 2020
  • Whether you should focus on multiple review sites or just one.
  • How you should deal with a negative review
  • How to use NPS to get positive reviews
  • And much, much more!

We want to hear from you

Send an email to insider@sendible.com or leave us a voice message!

The Sendible Insider Podcast
Join the team to become a Sendible insider as we dive into growth strategies, obstacles, and the social media landscape. Building on over 12 years in the industry, we will share a look behind the scenes of a growing SaaS business.