Rosie has been regularly volunteering for The Samaritans or 10 years. She shares with Paul a history in market research and thought that experience would make her good at being a Samaritan. She was surprised to discover that she needed to develop a whole new range of skills.

She gives us a fascinating insight into the Samaritan way of working and what it is like to be a Samaritan, a volunteering role she loves.

Listening to others about their lives has real power. It isn’t selfless. It’s insightful. The conversations she’s had have revealed important aspects about herself and about how she sees the world, particularly her own biases. And it’s sociable.

It’s so beneficial, you have to wonder if it is altruistic at all.