A shame-free space to engage in open and honest discussions about what‘s going on in security. Interviews of about 45 minutes in length explore the dilemmas and opportunities faced by real entrepreneurs, operators, engineers, and leaders.https://www.ysecurity.io
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A shame-free space to engage in open and honest discussions about what‘s going on in security. Interviews of about 45 minutes in length explore the dilemmas and opportunities faced by real entrepreneurs, operators, engineers, and leaders.https://www.ysecurity.io
AI at Brinks Home: Lower costs, better customer support (with Veronica Moturi)
The Security Podcast of Silicon Valley
37 minutes
1 month ago
AI at Brinks Home: Lower costs, better customer support (with Veronica Moturi)
Cutting support costs usually tanks experience—unless you redesign the system. Veronica Moturi shares how Brinks built an AI “first line,” kept humans for nuance, and improved accuracy by unifying data, verification, and troubleshooting. If you’re scaling support, this is your roadmap to trust, speed, and measurable unit economics.
Veronica: www.linkedin.com/in/veronica-moturi
Brinks Home: brinkshome.com
Jon: www.linkedin.com/in/jon-mclachlan
Sasha: www.linkedin.com/in/aliaksandr-sinkevich
YSecurity: www.ysecurity.io
The Security Podcast of Silicon Valley
A shame-free space to engage in open and honest discussions about what‘s going on in security. Interviews of about 45 minutes in length explore the dilemmas and opportunities faced by real entrepreneurs, operators, engineers, and leaders.https://www.ysecurity.io
