In this special Gen Z episode of the SEANC View podcast, Samantha Cline and Jamison Rhodes sit down with Ramona Williams, a dedicated probation and parole officer, who shares her journey from aspiring lawyer to her current role, illustrating the challenges and rewards of public service. Discover the motivations driving Ramona's career choice, the obstacles she faced entering the field, and how her experiences have shaped her perspective on criminal justice. Ramona offers a unique lens on societal issues, highlighting the importance of understanding mental health and substance use in her role. Gain insights into the discretion and compassion required in her daily interactions, and the complexities of balancing public safety with supporting those on a path to redemption. Delve deep into the systemic challenges, including financial constraints and the necessity for legislative awareness of the on-ground realities faced by officers. Ramona shares personal success stories that bring hope, emphasizing the impact of a supportive community and second chances.