Send us a text A mustache can start a conversation, but the real goal is changing the rules men grew up with. This episode digs into Movember as a catalyst for men’s mental health, exploring why so many guys carry stress, anxiety, and depression in silence and what it takes to make sharing feel safe. We talk candidly about the phrases that shape boys—man up, boys don’t cry—and how those scripts follow men into adulthood, where vulnerability can feel like breaking the code. I share a simple r...
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Send us a text A mustache can start a conversation, but the real goal is changing the rules men grew up with. This episode digs into Movember as a catalyst for men’s mental health, exploring why so many guys carry stress, anxiety, and depression in silence and what it takes to make sharing feel safe. We talk candidly about the phrases that shape boys—man up, boys don’t cry—and how those scripts follow men into adulthood, where vulnerability can feel like breaking the code. I share a simple r...
#226 Would You Recommend Us? The Powerful Metric Behind Customer Satisfaction
The Scott Townsend Show
6 minutes
7 months ago
#226 Would You Recommend Us? The Powerful Metric Behind Customer Satisfaction
A preview of next week's exploration of the Net Promoter Score (NPS), the single-question metric that helps businesses predict growth through customer loyalty. We'll uncover who created it, why it's widely used, and how different companies implement this powerful tool. • Net Promoter Score revolves around one question about customers' likelihood to recommend • Various companies use different names for NPS (ESQI at Enterprise, LTR elsewhere) • The metric provides a quick snapshot of whether a...
The Scott Townsend Show
Send us a text A mustache can start a conversation, but the real goal is changing the rules men grew up with. This episode digs into Movember as a catalyst for men’s mental health, exploring why so many guys carry stress, anxiety, and depression in silence and what it takes to make sharing feel safe. We talk candidly about the phrases that shape boys—man up, boys don’t cry—and how those scripts follow men into adulthood, where vulnerability can feel like breaking the code. I share a simple r...
