Shannon Swift has spent over two decades helping CEOs scale the people side of their companies, from leading HR at Zillow to founding Swift HR Solutions. In this conversation with Glenn Gow, she explains why people are hired for what they know but fired for who they are, how settling on the wrong hire destroys culture, what CEOs secretly admit behind closed doors, and why turnover is far more costly than most leaders realize. Shannon also shares how CEOs can use AI to clear time for the one thing machines can’t replace — human empathy.