Ryan Wang is the co-founder and CEO of Assembled, an AI platform for customer support that helps companies manage both human and AI agents more efficiently. Today, Assembled is an 8-figure ARR company with about 120 people, serves several hundred customers, and has raised $71 million. But getting there was brutal. Ryan and his co-founders spent two years building before launching in March 2020—the same day the WHO declared COVID a global pandemic. About 25% of demos didn't show up. It took them 8 months to earn their first dollar of revenue. When they finally got customers on usage-based pricing with no minimums, usage flatlined during the pandemic. They thought it was their fault before realizing it was macro-related. So they stopped chasing growth and focused on the customers getting value, meeting them in person and building what actually mattered. You'll learn: How Ryan knew he had a real business when he discovered that Stripe, Casper, and Grammarly had all built similar color-coded spreadsheets What Ryan learned the hard way about usage-based pricing with no minimums and how they fixed it How Ryan's team decided which early deals requiring custom work would help them grow versus become distractions Why Assembled focused on one Slack community instead of trying to be everywhere at once The simple method Ryan used to create a detailed ICP by looking at patterns in the customers he already had Full show notes → saasclub.io/460 This episode is brought to you by: 🔐 ⁠⁠⁠Sprinto⁠⁠⁠ → ⁠⁠⁠Learn more and book a demo today⁠ 💖 ⁠Gearheart⁠ → ⁠Book a call + get the first 20 hours of development free 📡 ⁠⁠⁠Signal House⁠ → ⁠⁠⁠Learn more and get a demo Get weekly SaaS lessons and new founder stories → saasclub.io/email