In this episode of the Howden Risky Business podcast, hosts Tim Weymouth and Jack Durrant dive into the complexities of risk management in the hospitality sector. Joined by Thom Lumley from RPC, they explore the challenges and emerging trends in employer liability and public liability claims. From the impact of inflation and economic pressures to the nuances of handling customer complaints and potential litigation, this episode offers valuable insights. Tune in to learn about practical strategies for balancing insurance costs, improving defensibility, and maintaining positive customer relations in a demanding business landscape.