7,000 calls a day, 12 a second. Unrelenting, call after call, each with the possibility of being a life changing moment. 000 operators are the first point of contact for when Australian’s face a life or death moment. The expectations to perform are unyielding and the consequences if you don’t, are fatal. Taylor faces those expectations and consequences everyday. Shes one of Australia’s 000 operators, and this week, on The Risk Equation, shares some of her incredible stories and offers an insight into how she overcomes the pressure, stress and expectation of her remarkable career.  A special thanks to ESTA for helping organise this week’s show.  Visit ESTA.vic.gov.au to learn more about Victoria's emergency services and follow their socials to stay updated.  Thanks to Altdrop for sponsoring this week’s episode of The Risk Equation. Altdrop is an online coffee marketplace born out of the love of Melbourne’s boutique coffee scene. The vision at Altdrop is to offer an online platform connecting coffee-lovers with Melbourne’s most-loved roasters, all under one roof, delivered to your door.  Visit Altdrop.com.au and for 10% of your first order, use code ‘RISK’ at checkout.  Follow Altdrop:  instagram.com/altdrop_ facebook.com/Altdropco  For those living outside Australia, 000 is not your emergency services number. Please consult the relevant sources to ensure you know what your country's emergency numbers are. Follow Chris:  https://linktr.ee/chris_r_maguire The Risk Equation is edited and produced by Edward Gooden.  To respect Taylor's requested privacy, Smith is not her real last name.  For show enquiries:  edgooden31@gmail.com Sound effects and music courtesy of Epidemic Sound.