All content for The Right Place is the property of The Right Place and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Your right place is at the intersection of your roles, relationships and environments. We aim to help you find your right place, while we found ours.
Better Decision Making Starts By Understanding Human Behaviour
The Right Place
44 minutes 57 seconds
3 months ago
Better Decision Making Starts By Understanding Human Behaviour
Help change your customers behaviour by becoming more connectable, take The Connectability Scorecard here: https://johnconnects.scoreapp.com/
Kevin Joseph, Chief Behavioural Economist at ThriveBPO, talks to John Watson about the intersection of behavioral economics and business performance.
What is behavioral economics?
It's a field that studies how psychological, social, and emotional factors influence economic decisions, deviating from the traditional economic assumption of perfectly rational decision-making. It combines insights from economics and psychology to understand why people sometimes act in ways that seem irrational or deviate from predicted economic models.
Kevin explains how understanding human behaviour can lead to better decision-making and improved outcomes in various business contexts, and particularly in the Business Process Outsourcing (BPO) industry.
They delve into the importance of simplifying processes, the role of empathy in communication, and how behavioral insights can enhance leadership effectiveness. Kevin also shares his vision of democratizing access to behavioral science and the impact of empathy in call center interactions.
Connect with Kevin Joseph here:
https://www.linkedin.com/in/kevin-joseph-thrive-partner/
#theightplacepodcast
The Right Place
Your right place is at the intersection of your roles, relationships and environments. We aim to help you find your right place, while we found ours.
