Up next on The Retail Podcast: Dive deep into the evolution of customer experience with Shamas Aziz, Interim Customer Experience Specialist at MATCHES FASHION.
Shamas drops his views on how to elevate customer experience, effectively use data, tackle digital transformations, and the importance of building customer trust in AI technologies.
Get ready for a conversation full of insights on adapting and growing with the ever-changing needs of customers!
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Up next on The Retail Podcast: Dive deep into the evolution of customer experience with Shamas Aziz, Interim Customer Experience Specialist at MATCHES FASHION.
Shamas drops his views on how to elevate customer experience, effectively use data, tackle digital transformations, and the importance of building customer trust in AI technologies.
Get ready for a conversation full of insights on adapting and growing with the ever-changing needs of customers!
ABOUT THIS EPISODE
Introducing Giovanni Zaccariello who has dedicated more than two decades of his life in transforming the fashion industry. Currently, as the senior vice president of global visual experience at Coach, he leads various teams like visual merchandising, 3D creative studio, brand events, and digital experience.
In this episode of The Retail Podcast by Vue.ai, Giovanni talks about how Coach shifted from modern to expressive luxury, focusing on customer obsession and glocalization. He explains the importance of visual experiences in retail and how Coach blends physical and digital elements to create an immersive store experience.
The Retail Podcast by Vue.ai
Up next on The Retail Podcast: Dive deep into the evolution of customer experience with Shamas Aziz, Interim Customer Experience Specialist at MATCHES FASHION.
Shamas drops his views on how to elevate customer experience, effectively use data, tackle digital transformations, and the importance of building customer trust in AI technologies.
Get ready for a conversation full of insights on adapting and growing with the ever-changing needs of customers!
