Hi and Hello Evolved Leaders! Your host TK here! Today's episode is all about providing actual tools for success for your team!
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Show notes here:
- Tools for Success – Give them
An important part of restaurant leadership is setting your employees up for success — but what do those tools look like?
Provide effective training- Having an effective training program will give your new employees the knowledge they need to succeed and will allow your tenured team members a chance to become Certified Trainers and further their careers.
Set goals. Encourage your employees to set goals for themselves and find time to check in with them every so often about those goals. Having SMART Goals are important! Specific, Measurable, Achievable, Relevant, and Time-Bound. Set a monthly meeting with the higher performing team members and the lower performing team members to set goals and help them accomplish them.
Don't forget to delegate. I get it. It’s easier if I do it myself. But ultimately that doesn’t help anyone. No one gets the chance to improve their skills and you end up burning out. Delegating will empower your team and will help increase their effectiveness.
Actual Tools – Don’t skimp out on equipment repairs. They are important for perspective and for actual operation. All equipment is there for a reason. Do not put It off to hit profit lines. Your team not having the appropriate equipment is baseline unacceptable and yet I see it in restaurant all the time. Simple things such as non-broken spatulas to jerry-rigged ovens with no handles. Keeping them unfixed tells your team that you don’t actually care about them or their job. If you did, you would have proper equipment for your team at all times. It’s not their fault you can’t manage the budget to allow for repairs and maintenance. If they are guest experience items such as booth seats being ripped, it’s even more unacceptable.