Hi and Hello Evolved Leaders! Your host TK here! Today's episode is all about how to portray Above and Beyond in your leadership and how it leaks into your team. Join our community of Evolved Leaders here: https://www.facebook.com/groups/restaurantleadershipevolution Talk to me on Twitter: @YourHostTK Email me: thailur@evolvedleadershipcoaching.com https://evolvedleadershipcoaching.com/ Show notes here: What does above and beyond look like? When it comes to leadership, we all hear above and beyond this, above and beyond that. No one really explains what that looks like in terms of leadership. What is the line in the sand between doing too much, and too little? -          Doing too much for your crew will lead to dependance. -          High performing teams = a self-sustaining operation. -          Doing too little will portray lack of care for the team’s workload. -          As a manager on duty, imagine that you are an octopus trying to prevent a submarine from filling with water. You are consistently using your 8 limbs to ensure all holes in the ship stay plugged. A great leader can anticipate the tape peeling off the leaking hole before it even happens. o   Total store awareness o   Vision on where bottlenecks will occur before they happen. o   Consistently preventing the backups will show the team that you are dedicated to ensuring their shift goes smoothly. o   Ex. – preparing for a soda BIB change, recognizing a cook will create a bottle neck if they have to refill their cold line, servers will have to spend an extra 5 minutes filling up water pitchers, ice is running out in the drink station, etc. o   Delegating – you don’t have to do it yourself. o   Doing these things yourself consistently day after day will create a crutch where the team will rely on you for those things every shift. This is not what you want. o   Delegating will begin teaching your crew to look for those things before they happen, just as you invision them. Why is it important to display above and beyond as a leader? -          Displaying a&b as a leader will show the crew that you do care and you aren’t afraid to do a little extra. -          This attitude and perception will leak onto your crew. -          An above and beyond team can only be cultivated with an above and beyond leader. -          Caring about a team member’s personal life, or perception of, will increase the likelihood of that person going A&B for your business.   What are some other ways to show A & B in my leadership? -          Having those 5 minutes conversations with the team member. No official document or evaluation, just showing interest in them as a person -          Being consistent with how you show up. Many leaders are so volatile it causes uneasiness in the ranks. (what mood is X manager going to be in today?) This doesn’t cultivate an above and beyond culture.