005 | The Emotionally Intelligent Restaurant Manager

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The Restaurant General Manager Podcast

Scott Stanfield

14 episodes

2 days ago

You spend double digit hours thinking on your feet. In a world driven by bottom line results the pressure is high. Higher than ever. Restaurant GM & Coach Scott Stanfield takes you inside the minds of some of the world's most successful professionals to discover the keys to being a top shelf restaurant manager. From learning how to harness the synergy between leadership and operational prowess to building an ecosystem where all people thrive, one thing's for sure: You'll never see your restaurant the same way again.

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005 | The Emotionally Intelligent Restaurant Manager | Marvell Allen

The Restaurant General Manager Podcast

1 hour 35 minutes 29 seconds

5 years ago

005 | The Emotionally Intelligent Restaurant Manager | Marvell Allen

Marvin C. Allen, MA, CLTMC is Owner and Principal, of Millennium Career Advantage, LLC, a professional leadership development and coaching practice, started in 2010. Current and past clients have included Twitter, LinkedIn, Contra Costa County, The Bureau of Indian Affairs (U.S. Department of the Interior), Napa and Marin Counties, Cities of Oakland and Mountain View, UC Davis, Marriott International, Kaiser Permanente, SanDisk, Watermark, the National Oceanic and Atmospheric Administration, The Federal Reserve Bank of San Francisco, and Genentech, to name a few.

Marvell is an expert at delivering executive, management, and staff development programs that support organizational objectives. Moreover, she has a solid track record as an organizational development leader for dynamic organizations as they work to resolve complex business issues. Marvell is known as a key strategic partner for senior executives and cross-functional teams to help achieve business imperatives. Additionally, she is a sought-after facilitator who assists teams and organizations with solving their most challenging issues.

Leadership Development Program Facilitation: Facilitating leadership development programs and supporting employee growth is a passion for Marvell, and she brings extensive knowledge and creativity to her work. Having co-developed and facilitated one such leadership program that won an enterprise-wide award, Marvell believes that the competitive advantage for most organizations is embedded in their employees, and to support organizational goals, they need to be developed to their fullest.

This episode has elements of a personal coaching session for yours truly. At times I sound unsure in this interview, and that is very much ok. I was learning as much as I was interviewing. Marvell worked in a restaurant while in graduate school and the insights she delivers on how restaurant managers can become more emotionally intelligent and what to look for in team members that are more emotionally intelligent are nothing short of amazing.

To reach Marvell click here to go to her website Millennium Career Advantage or on Linkedin

Click Here for a free copy of my step-by-step book on how to navigate unhappy guests from 'Upset to Happy in One Conversation' or go to thegmcoach.com/upsettohappy