Dr Kelsey Crowe is a professional empathiser: she knows exactly what to say and do when things go awful for someone she knows. In this first part of our two-episode special, Kelsey condenses the findings of a decade of research with hundreds of grieving people. Powerful, practical and - naturally - sympathetic - she describes the empathiser's role in the social contract of grief. The Resilient is a podcast about powerful people, like you and me. It’s an eavesdrop session on their toughest times, and what they’ve done since then. It’s about life transitions, difficult decisions and unexpected twists and turns. Because life happens. It's brought to you by FlowerApp.com and is produced and presented by Dr Aleks Krotoski and Pillowfort Productions. It is mixed by Katie McMurran.