The Empathy Exchange: The Power of Partnership with Family Councils Ontario

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/5b/3f/ef/5b3fef8c-3b92-408c-1a57-0c64f6032cda/mza_808716710551530010.jpg/600x600bb.jpg

The Relational Approach: In Seniors' Care

Deborah Bakti

24 episodes

3 months ago

Let’s face it – Senior's Care is a complex business that provides a much-needed service to residents and families during a tough chapter in their lives. The beginning of this key relationship can be filled with anxiety, stress and worry and yet, there is a better way to bring residents, families and staff together. Staff and leadership of Senior Care Facilities need an incredible amount of support when it comes to managing residents/seniors and their family relationships. This podcast will provide a framework and open up discussions around The Relational Approach™. The Relational Approach™ System is a practical and easy-to-use framework for leaders and staff in Senior Care Homes to build stronger connections with families. It’s based on three guiding principles that focus on trust, respect, and working together as partners in care. The system also helps raise awareness of six common relational roadblocks that can cause tension. Once these roadblocks are identified, simple strategies can be used to close the gaps. This process guides staff from learning and understanding to fully integrating and transforming their relationships with families. As a result, it reduces friction, frustration, and stress, allowing teams to avoid problems before they escalate. The goal is to move away from a transactional approach and create a more relational, empathetic, and human connection between staff and families. Join host Deborah Bakti – a former executive in seniors care for 11 years, and a family member three times over, with her dad, mom, and husband all having lived as residents. She’s seen what it’s like on both sides. In each episode, we'll explore both the family and staff perspectives, shedding light on the emotions, expectations, and sometimes the disappointments that arise from the friction in these relationships. Through heartfelt conversations, personal anecdotes, and expert insights, we aim to foster a deeper understanding of the diverse perspectives that shape senior care environments. Tune in to gain valuable insights, and cultivate a better approach. Together, let's create a community where understanding thrives and where the journey of aging is met with compassion and empathy.

All content for The Relational Approach: In Seniors' Care is the property of Deborah Bakti and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Relationships

Education,

Society & Culture

https://img.transistor.fm/BbpVvI_jd1nlAUwi5VHL4pb8zTE3frsZn0cAWW5jI9c/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lMWU4/OWRhZWUxNTgyZmUz/NTcwMmRhNjgzMTll/MzI3MC5wbmc.jpg

The Empathy Exchange: The Power of Partnership with Family Councils Ontario

The Relational Approach: In Seniors' Care

40 minutes

1 year ago

The Empathy Exchange: The Power of Partnership with Family Councils Ontario

In this episode, I chat with Sam Peck and Liane Pelissier from Family Councils Ontario (FCO)

You’ll hear how they define the role of a family council within long term, care, as well as some misconceptions about the role of family councils, from both the home and family perspective. You’ll also hear how FCO is focused on helping homes rebuild the trust between families and staff, as we continue to recover from the last few years. You’ll also hear some interesting perspectives on conflict and ways to work through the frustration and misunderstandings to achieve more collaboration and partnership.

Whether you work in a home or at the corporate level, or are a family or a family council member, this conversation will give you insights and clarity around the power of partnership with your family council.

Here are the bio’s for this episode’s guests:

Sam Peck, Executive Director Family Councils Ontario

Sam (she/her) is passionate about helping people and groups achieve their goals. In her 15 years with Family Councils Ontario (formerly Family Councils’ Program) she has supported thousands of family members and long-term care home staff to improve their work to achieve the best possible outcomes and meaningful impacts. In her role as Executive Director, she focuses on building and maintaining relationships with funders, stakeholders, and interconnected organizations to carry out activities that support FCO's mission & develop strategies that enable the organization to create positive change within the long-term care sector.

Sam holds an Honours B.A. from York University. A dedicated lifelong learner, she also holds Advanced Client-Directed Case Management and Volunteer Management post-graduate certificates from Humber College, Project Management Certificate from the University of Toronto, a Masters Certificate in Adult Training and Development from the Schulich Executive Education Centre, and is currently working on a Voluntary Sector Management Certificate from Ryerson University.

In her spare time, Sam is an avid athlete, reader, volunteer, and sci-fi fan. Fun fact: she has 3 cats!

Liane Pelissier, Client Services Manager with Family Councils Ontario.

Liane has been with FCO for 2 years. She is passionate about Making a Difference and helping others, but most particularly those living, working and family members in LTC. She has 19.5 years of experience of working in a LTC home as a Resident and Family Services Coordinator, helping support residents and families as they transitioned into LTC. Part of her role was being the Staff Liaison for the home’s Family Council. Her years of experience helped her to develop great skills in communicating with and supporting families, residents, and staff in LTC. Liane holds a background in Social Work. She is also Pieces and U-first Trained. She is a certified Gentle Persuasive Approach Coach through Behavioural Specialist of Ontario. Through the years she has gained knowledge, experience and training in Palliative Care, Customer Service and Person Centered Care Approach. Throughout her career in LTC she has been involved in Strategic Planning, Goal Planning, Accreditation and Ministry Compliance. In her personal life, Liane loves to spend time with her family creating memories.

You can find Family Councils Ontario at www.fco.ngo

You can reach Sam at speck@fgo.ngo and Liane at Liane.Pelissier@fco.ngo

You can find out more about me and the work I do at DeborahBakti.com or email me at Deborah@DeborahBakti.com. I’d love to hear from you.

The Relational Approach: In Seniors' Care