Send us a text Have you ever caught yourself jumping to conclusions about someone based on their age or financial status? Our latest episode peels back the layers of ageism and bias within customer service, highlighting a conversation that will challenge your assumptions. Tune in as we dissect a fascinating call between a contact centre agent and a customer who, on the surface, appears to be a frugal pensioner struggling with the cost of a pool cleaning service. The dialogue takes an u...
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Send us a text Have you ever caught yourself jumping to conclusions about someone based on their age or financial status? Our latest episode peels back the layers of ageism and bias within customer service, highlighting a conversation that will challenge your assumptions. Tune in as we dissect a fascinating call between a contact centre agent and a customer who, on the surface, appears to be a frugal pensioner struggling with the cost of a pool cleaning service. The dialogue takes an u...
Define Your VISION: How to Create, Deliver & Inspire a Vision of Success!
The Reality of Contact Centres
10 minutes
2 years ago
Define Your VISION: How to Create, Deliver & Inspire a Vision of Success!
Send us a text What lies at the core of your business vision? In Episode 4 of our DRIVES model, we unravel the mysteries of motivational visions. Have you ever wondered if your leadership’s visions are crafted with imagination and wisdom, or just another run-of-the-mill idea? In this short podcast, we challenge every contact centre to understand what their vision is and ask: What are the measures that tell you that you are moving towards that vision?What if your advisors don’t see eye to ey...
The Reality of Contact Centres
Send us a text Have you ever caught yourself jumping to conclusions about someone based on their age or financial status? Our latest episode peels back the layers of ageism and bias within customer service, highlighting a conversation that will challenge your assumptions. Tune in as we dissect a fascinating call between a contact centre agent and a customer who, on the surface, appears to be a frugal pensioner struggling with the cost of a pool cleaning service. The dialogue takes an u...
