Send us a text In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety. You'll learn: The full story behind the incident—and how we handled it.What current research and healthcare standards say about de-escalation.How to r...
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Send us a text In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety. You'll learn: The full story behind the incident—and how we handled it.What current research and healthcare standards say about de-escalation.How to r...
Send us a text In this episode of The Provider’s Report, host Rebecca Deyo speaks with Dr. LouAnne Giangreco, an experienced Chief Medical Officer and healthcare consultant. Dr. Giangreco shares her expertise on driving systemic change through clinical pathways and performance optimization. She discusses the future of healthcare, emphasizing how clinical pathways, technology, and leadership coaching can enhance patient-centered care and health equity. With insights from her background ...
The Provider's Report
Send us a text In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety. You'll learn: The full story behind the incident—and how we handled it.What current research and healthcare standards say about de-escalation.How to r...
