Send us a text In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety. You'll learn: The full story behind the incident—and how we handled it.What current research and healthcare standards say about de-escalation.How to r...
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Send us a text In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety. You'll learn: The full story behind the incident—and how we handled it.What current research and healthcare standards say about de-escalation.How to r...
Send us a text In this episode of The Provider’s Report, we’re diving deep into building meaningful provider-patient relationships. From that critical first impression to fostering trust over time, we explore proven strategies to connect with patients from all walks of life. We’ll discuss social psychology principles like thin-slicing and the halo effect that shape patient perceptions, and share actionable tips for creating a safe, welcoming space for everyone who walks through your door. Plu...
The Provider's Report
Send us a text In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety. You'll learn: The full story behind the incident—and how we handled it.What current research and healthcare standards say about de-escalation.How to r...
