Is a major product pivot death for a brand?

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The Proof Point

UserEvidence

34 episodes

2 months ago

Proof is what GTM leaders need to make fast and furious decisions that keep their businesses alive and thriving. The Proof Point hosts conversations anchored in the reality of day-to-day life as a revenue leader. No algorithm-hacking, talk-track headlining buzz statements around here. We’re hosting conversations between GTM leaders so we can gather the facts and provide you with the tactics and tools you need to bulletproof your strategy. Join host Mark Huber every other week as he invites the best GTM leaders into the conversation.

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All content for The Proof Point is the property of UserEvidence and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Proof is what GTM leaders need to make fast and furious decisions that keep their businesses alive and thriving. The Proof Point hosts conversations anchored in the reality of day-to-day life as a revenue leader. No algorithm-hacking, talk-track headlining buzz statements around here. We’re hosting conversations between GTM leaders so we can gather the facts and provide you with the tactics and tools you need to bulletproof your strategy. Join host Mark Huber every other week as he invites the best GTM leaders into the conversation.

Show more...

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Is a major product pivot death for a brand?

The Proof Point

20 minutes

11 months ago

Is a major product pivot death for a brand?

Bitly’s CMO, Tara Robertson, shares her customer-centric playbook for transforming Bitly from a link shortener to a full connections platform. From leveraging QR codes to merging physical and digital experiences to using customer evidence, Tara explains how Bitly’s retention-focused marketing impacts every user touchpoint. This episode shares insights on building authentic customer connections while highlighting the metrics that matter in the B2B landscape.

Things to listen for:

(00:00) Introduction

(01:15) Tara’s journey from Sprout Social to Bitly

(03:02) Building a customer marketing playbook at Sprout

(04:27) Measuring retention and adoption with sub-KPIs

(06:37) Bitly’s new direction

(07:54) QR codes to 2D barcodes

(09:39) Expanding Bitly’s target market - SMBs to enterprise

(11:29) Showcasing use cases to support varied customers

(13:24) Using customer stories to build trust

(17:02) Overcoming challenges in gathering authentic evidence

Subscribe to Mark’s newsletter, Evidently: https://evidently.beehiiv.com/subscribe

Learn more about the customer evidence platform that B2B teams at Gong, HackerOne, Sendoso, and more trust at userevidence.com