In this episode, Val and Dale engage in a thought-provoking conversation with Jo Lucas, exploring the evolving dynamics of insourcing versus outsourcing in organizations. Jo shares insights from her extensive experience, discussing the importance of human connection, decision-making, and the role of AI in modern workplaces. The discussion delves into the challenges and opportunities of insourcing, the impact of generational shifts, and the future of work in a rapidly changing world.

Key Takeaways:

• Jo Lucas emphasizes the importance of human connection in organizational success.
• The conversation explores the shift from outsourcing to insourcing in modern workplaces.
• AI is seen as a tool for abstraction, while humans provide connection.
• Generational shifts impact workplace dynamics and decision-making.
• Insourcing offers opportunities for stability and purpose in jobs.
• The role of consultants is evolving with the trend towards insourcing.
• Decision-making is a key responsibility for clients in organizations.
• The future of work involves balancing technology and human relationships.
• AI can assist but not replace human decision-making and connection.
• Organizations must adapt to changing contexts and embrace flexibility.