Progress demands transformation. But in a digital-first world, with the velocity of change increasing every day, how do you know you're making the right kind of progress? How can you think big while juggling rising IT complexity, costs, and vulnerability?
Welcome to The Progress Report, a podcast brought to you
by Kyndryl, your partner for continuous innovation. Join our Chief Design Officer, Sarah B. Nelson, and Vice President for Design, Insights and Innovation, Tom Rourke, as they sit down with thought leaders, technologists, and creative problem solvers. We’ll explore provocative ideas about how to modernize IT for efficiency and growth, create differentiated experiences, secure a resilient business, and ensure you’re always ready for change.
Keep your finger on the pulse—listen to The Progress Report.
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Progress demands transformation. But in a digital-first world, with the velocity of change increasing every day, how do you know you're making the right kind of progress? How can you think big while juggling rising IT complexity, costs, and vulnerability?
Welcome to The Progress Report, a podcast brought to you
by Kyndryl, your partner for continuous innovation. Join our Chief Design Officer, Sarah B. Nelson, and Vice President for Design, Insights and Innovation, Tom Rourke, as they sit down with thought leaders, technologists, and creative problem solvers. We’ll explore provocative ideas about how to modernize IT for efficiency and growth, create differentiated experiences, secure a resilient business, and ensure you’re always ready for change.
Keep your finger on the pulse—listen to The Progress Report.
Leading with trust: A CEO’s guide to driving customer service excellence
The Progress Report
21 minutes 20 seconds
9 months ago
Leading with trust: A CEO’s guide to driving customer service excellence
How can commercial lenders build and maintain trust with their clients in the face of an uncertain global economic outlook? For financial services CEOs, it starts with refining work processes, managing risk, and maximizing the value of data generated by business and IT ecosystems.
In this episode, we delve into the journey of one leading CEO who has mastered the art of creating relentless customer experience excellence and shareholder value through trust-building.
Featured experts
Rick Bare, CEO and President, Automated Financial Systems Inc. (AFS)
Dr. Elena Huff, Director, Consult Partner, Kyndryl
Tom Yezzi, Customer Partner, Kyndryl
The Progress Report
Progress demands transformation. But in a digital-first world, with the velocity of change increasing every day, how do you know you're making the right kind of progress? How can you think big while juggling rising IT complexity, costs, and vulnerability?
Welcome to The Progress Report, a podcast brought to you
by Kyndryl, your partner for continuous innovation. Join our Chief Design Officer, Sarah B. Nelson, and Vice President for Design, Insights and Innovation, Tom Rourke, as they sit down with thought leaders, technologists, and creative problem solvers. We’ll explore provocative ideas about how to modernize IT for efficiency and growth, create differentiated experiences, secure a resilient business, and ensure you’re always ready for change.
Keep your finger on the pulse—listen to The Progress Report.
