Written by: Lesroy Louard In this 2 Part Private Channel podcast episode, Clem Harrod sits down with Niedre Hines; in what could be portrayed as “the insider” releasing “hidden” healthcare secrets. As a healthcare resolution analyst, Hines provides understanding for claims and disputes, and de-escalates situations that are typically intense and frustrating for the patient. She has seen every pitfall, every complaint and knows how to avoid them. Working her way up from the mailroom to executive status, Niedre Hines not only teaches and explains from a place of knowledge, but from personal experience. Sharing how choosing a healthcare plan based on affordability and not reading through the protection coverages is one of her worst healthcare decisions. With 17 years in the Healthcare industry, Hines implores education is key and that “familiarizing and educating yourself on your certificates of coverage” in your health plan is imperative, to not fall victim in time of need. We all know that healthcare can be confusing. After all, it is a money making business and the healthcare industry wants to protect their pockets most importantly. “Choose comfortable deductibles, identify in-network doctors, take advantage of free offerings and preventative health screenings”; are ways to use insurance plans to your full benefit, Hines explains. This informative discussion goes on to break down the differences between PPO and HMO, the functionality of the Affordable Care Act, advice on how to use recorded customer service interaction to your benefit, and so much more. As an independent contractor you will find an abundance of information that will safeguard your pockets, and give peace of mind when facing healthcare industry decisions. Explore the knowledge base of Niedre Hines in this 2 part conversation.         Lesroy Louard, 36 and a graduate of Florida State University, can best be described as a visual thrill seeker and story-teller. With 18 years of experience in the world of production as a videographer, writer, and editor, Lesroy is also an aspiring filmmaker. He never shies away from the opportunity to chase a new challenge and expand his skill set. Lesroy has previously done this with several corporate marketing companies, the NBA, and many major cable networks. As a growing producer/writer, Lesroy derives most of his inspiration from classic cinema, music and pop culture. He adds, “I enjoy the use of word, sight and sound to evoke emotion and convey powerful messaging.” Lesroy’s work can be found at www.LouardMedia.com.