What does it take to maximize a Workday partnership?In this episode, we look at Keystone Cooperative’s journey with Workday and how partnering with ERPA has reshaped their experience.

Angela Hudgins, Vice President and CHRO at Keystone Cooperative shares how ERPA’s proactive support has enabled them to overcome challenges, from seamless open enrollment to building robust integrations with Lincoln Financial Group.From enhancing employee self-service to fostering long-term self-sufficiency, Keystone Cooperative’s partnership with ERPA highlights the power of tailored support and agility. This collaboration allowed their team to focus on strategic initiatives while improving efficiency and employee satisfaction.

In this episode, you’ll learn about:

1. How ERPA’s agile approach addressed Keystone’s evolving needs, from scaling support hours to streamlining processes.
2. The role of ERPA in enabling seamless open enrollment and creating complex integrations with critical partners like Lincoln Financial Group.
3. How implementing Workday improved employee self-service and reduced reliance on internal help desk resources.

Things To Listen For:
(00:00) An introduction to the episode with Angela Hudgins
(01:37) Keystone Cooperative’s Workday journey and their merger experience
(03:20) Choosing Workday and navigating the first year of implementation
(05:01) Transitioning from a previous partner to ERPA’s AMS support
(06:47) How ERPA enabled a seamless open enrollment process
(08:07) Building complex integrations with Lincoln Financial Group
(09:20) Implementing Workday Help and Journeys to improve employee self-service
(10:45) How ERPA’s agility addressed contract adjustments efficiently
(12:20) Enabling long-term self-sufficiency through ERPA’s guidance

Resources:
Connect with the Guest: Angela Hudgins
Connect with Host: Jeff Miller
Connect with ERPA: www.ERPA.com