What does it take to transform operations in higher education?In this episode, we explore how Kansas City University, one of Missouri’s largest medical schools, has harnessed the power of ERPA’s support to elevate its Workday experience.
Joining us is Ginger Harris, Director of Workday and Business Process Support. Ginger explains how ERPA’s named resources and tailored solutions empowered KCU to tackle complex projects, like automating student sponsorship invoicing and building a custom contract processing hub using Workday Extend. From streamlining manual processes to enhancing student and financial systems, KCU’s collaboration with ERPA demonstrates the transformational impact of a unified system. You’ll hear how this partnership freed up KCU’s internal team for strategic initiatives while maintaining agility and excellence in their day-to-day operations.
In this episode, you’ll learn about:
Things To Listen For:
(00:00) An introduction to the episode with Ginger Harris
(00:42) KCU’s Workday journey and challenges in higher education
(01:53) An overview of KCU, its campuses, and the structure of its Workday support team
(03:39) Timeline of KCU’s Workday implementation, from HCM to Workday Student
(05:07) The impact of unifying systems under Workday Student
(07:20) Key challenges with KCU’s previous support partner and ERPA’s collaboration
(10:08) Building a streamlined contract processing hub with Workday Extend
(15:45) Enhancing KCU’s Student Information System (SIS) with ERPA’s support
(21:07) How ERPA’s partnership enables KCU to prioritize strategic initiatives
(23:32) Balancing internal expertise with ERPA’s support to tackle complex requests
(25:58) The value of ERPA’s named resources in building familiarity and trust
(28:05) ERPA’s personalized approach to customer support.
Resources:
Connect with the Guest: Ginger Harris
Connect with Host: Jeff Miller
Connect with ERPA: www.ERPA.com
