Pamela Thomson-Hall, head of international at Willis, offers crisis management advice, supporting clients through geopolitical shocks and leading an international broking business. From Russia–Ukraine lessons to horizon scanning, scenario analysis and a guidebook for CEOs, she explains why preparation, agility, clear communication and cultural sensitivity are essential when crises suddenly unfold. Pamela also discusses aviation insurance, from war claims and contract certainty, to supporting the return of civil aviation to Ukrainian airspace.