Negative reviews happen—even to great clinics. But how you respond can make all the difference. In this episode, we talk about how to turn those less-than-glowing reviews into opportunities that actually boost your clinic’s reputation.You’ll learn the right way to handle negative feedback (without getting defensive), how to win back trust, and how to turn unhappy patients into your biggest advocates. Plus, we share strategies to encourage more genuine 5-star reviews that reflect the quality of care you actually provide.If you’re aiming to become the top-rated physio clinic in your area and want a reputation that attracts new patients like clockwork, this episode is a must-listen.Want help growing your clinic’s visibility and trust? Head to https://physiomarketing.co/ to see how we can support your growth.