Conversation with Karin Hurt, co-author of Powerful Phrases for Dealing with Workplace Conflict – What to Say Next to De-Stress the Workday, Build Collaboration and Calm Difficult Customers. As the world of pharmacy continues to be disrupted and varying forms of conflict bubbling, we discuss the four dimensions of constructive conflict – connection, clarity, curiosity and commitment. We also highlight supplemental resources from the authors to navigate courageous and impactful conversations.