In this insightful episode of the Pet Groomer Community Podcast, host Jo Wallace welcomes Heather Doyle and Jackie Halina to discuss the fascinating world of cat grooming — from technique and temperament to education and behaviour. Jackie, a seasoned master cat groomer, dog trainer and behaviouralist with over 30 years of experience, shares her remarkable journey from wildlife rescue work to grooming cats, explaining how understanding animal behaviour is central to safe, effective, and compassionate grooming.

The conversation dives into the Master Cat Program, an online training resource Jackie has developed to help groomers build confidence, skill, and sensitivity when handling feline clients. Together with Heather, they explore how groomers can balance professionalism with empathy, manage stress in both pets and people, and continue learning in a constantly evolving industry.

This episode is a must-listen for anyone curious about advancing their cat grooming skills, improving behavioural understanding, or simply celebrating the passion that drives pet professionals every day.