A new podcast created exclusively for the healthcare insurance industry, The Payor Principle offers actionable insights to help payors navigate business challenges, while future-proofing business for tomorrow. In each episode, our resident payor guru and podcast host Ciji Adams speaks with industry experts about healthcare trends and the challenges and opportunities to improve the experience and achieve better healthcare outcomes for members.
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A new podcast created exclusively for the healthcare insurance industry, The Payor Principle offers actionable insights to help payors navigate business challenges, while future-proofing business for tomorrow. In each episode, our resident payor guru and podcast host Ciji Adams speaks with industry experts about healthcare trends and the challenges and opportunities to improve the experience and achieve better healthcare outcomes for members.
How to Create Member Experiences that Build Trust, Loyalty, and Retention
The Payor Principle, a Salesforce Podcast
9 minutes
5 years ago
How to Create Member Experiences that Build Trust, Loyalty, and Retention
Technology – and now, the pandemic – have accelerated consumer expectations across all industries. What does that mean for payors? Joe Pulice, a payor go-to-market lead with nearly 30 years of experience, including at Molina, United Healthcare, and Cigna, discusses how to transform the member experience by facilitating omnichannel engagement, sharing records in safe and specific ways, and tracking member preferences.
The Payor Principle, a Salesforce Podcast
A new podcast created exclusively for the healthcare insurance industry, The Payor Principle offers actionable insights to help payors navigate business challenges, while future-proofing business for tomorrow. In each episode, our resident payor guru and podcast host Ciji Adams speaks with industry experts about healthcare trends and the challenges and opportunities to improve the experience and achieve better healthcare outcomes for members.
