Veteran product strategist Henry Kim joins Nicholas Capman to expose “conformity bias”: the subtle pressure to fit in that can smother innovation and hide risk. Learn practical tactics for spotting group-think early, creating psychological safety, and keeping data—not hierarchy—at the center of decisions. Perfect listening for leaders who want candor without chaos.
A few key takeaways:
Conformity bias accelerates consensus but kills creativity—and can trigger costly ethical failures.
Psychological safety is the antidote: invite dissent, ask “Who haven’t we heard from?”
Leaders should speak last; their early opinions often silence the room.
Simple tools (thumb-up/down voting, round-robin sharing) surface hidden viewpoints fast.
Assume you’re biased—say so aloud—to keep the team focused on evidence over rank.
Grab Nick Capman’s book The Passionate Workforce for a deeper dive into building high-trust, high-performance cultures: https://www.amazon.com/Passionate-Workforce-Maintain-Employee-Engagement/dp/1544544472
