While it's the tier-1 telco OSS/BSS that get all the attention, it's actually the mid-market that makes up the largest number of OSS/BSS by customer count (in most deregulated telco markets). The mid-market consists of Tier 2/3 telcos and ISPs with subscriber counts measured in the thousands rather than hundreds of thousands or millions. However, the OSS/BSS of this mid-market still has to cover the same broad estate of functionality as the tier-1s.

The dilemma for most of the mid-market is whether to build their own, often highly specific OSS/BSS solutions, or use off-the-shelf (COTS) solutions. Each approach comes with its own pros and cons.

Our guest on this episode, Steven White, has lived with this dilemma and navigated through it whilst working for Swoop (formerly known as Cirrus Communications). Along with his CTO, Steven and Cirrus / Swoop took the portal / OSS / BSS (named ATMOS) from concept to home-grown implementation and then ongoing refinement over the last 12 years.

As the designer and lead developer of this solution, Steven describes some of the key steps in this journey. These include the development path they took (including key re-factoring decisions along the way), their journey to cloud, the basis of some truly unique features ATMOS has and why they chose to offer unprecedented visibility to their customers using ATMOS.

For any further questions you may have, Steven can be found at: https://www.linkedin.com/in/stevecodes and https://stevenwhite.com.au as well as https://twitter.com/SteveCodes

Disclaimer. All the views and opinions shared in this podcast, and others in the series, are solely those of our guest and do not reflect the opinions or beliefs of the organisations discussed.