It all starts with Training Your CUSTOMERS, to do what you want. Like where to park their car at an independent shop or how to pull into the service drive at a dealership. This will make all the difference! Include the customer in the process. educate them on what to do, where to pull their car and how and when they will be approached. Let them know that you are not only here to assist them with their needs but politely let them know you need them to do their part, and they will have an AWESOME experience.