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The Panel
Justin Jackson & Brian Casel
27 episodes
3 days ago
When it comes to bootstrapping and building software, there's rarely one right answer. We want to dive into the nuance. In every episode, veteran founders Justin Jackson and Brian Casel tackle thorny topics – from pricing and product strategy to work-life balance. No gurus, no easy answers – just real conversations we'd normally have behind closed doors.
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Entrepreneurship
Technology,
Business
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All content for The Panel is the property of Justin Jackson & Brian Casel and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
When it comes to bootstrapping and building software, there's rarely one right answer. We want to dive into the nuance. In every episode, veteran founders Justin Jackson and Brian Casel tackle thorny topics – from pricing and product strategy to work-life balance. No gurus, no easy answers – just real conversations we'd normally have behind closed doors.
Show more...
Entrepreneurship
Technology,
Business
https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/59/50/12/59501250-9f15-e496-ac76-189c7dd51d43/mza_5619889399214302955.jpg/600x600bb.jpg
Should we be outsourcing customer support to AI chatbots?
The Panel
1 hour 14 minutes
3 months ago
Should we be outsourcing customer support to AI chatbots?

Justin is wondering whether AI customer support is worth it. Brian is navigating the emotional rollercoaster of YouTube. He's wondering whether he should pursue sponsorships as a revenue stream. Brian introduces Agent OS, a new development tool designed to streamline coding processes when working with AI tooling (which got a big reaction during the live stream).


Timestamps:

  • (00:33) - Justin's experiment with AI support chat bots
  • (15:20) - Do you want AI writing your responses?
  • (19:06) - Trying to figure out why Brian's latest video didn't work as well
  • (26:35) - How important is it to keep publishing every week?
  • (30:56) - Thinking sponsorship vs products
  • (45:36) - The value of community
  • (56:23) - What is Agent OS?
  • (01:05:00) - Should Agent OS be free?

YOU ARE THE PANEL – send us your thoughts 🗣️
  • 🎤 Send us an audio or video message
  • 📧 Email us: panelpodcastshow@gmail.com
  • 📺 Leave a comment on YouTube
  • 🦋 Reply on Bluesky

Links mentioned in this episode

  • Bento
  • Transistor’s new customer service page
  • Agent OS
  • Agent OS on GitHub
  • Brian’s YouTube
  • Colin and Samir interview by Jay Clouse
  • Colin and Samir
  • Jay Clouse’s revenue breakdown
  • Wes Bos
  • Syntax.fm
The Panel
When it comes to bootstrapping and building software, there's rarely one right answer. We want to dive into the nuance. In every episode, veteran founders Justin Jackson and Brian Casel tackle thorny topics – from pricing and product strategy to work-life balance. No gurus, no easy answers – just real conversations we'd normally have behind closed doors.