On this episode of The Ownership Advantage, host Tanner sits down with Scott Carley, the “Change Energizer” and author of Can I Trust You?—a leading voice on the critical role trust plays in business and leadership. Scott shares the powerful story behind his passion for trust, including personal setbacks and hard-earned lessons that shaped his innovative Trust Credit Score framework. Together, they break down the nuts and bolts of trust—what it really means, how to build it intentionally, and why it’s the cornerstone of high-performing teams and strong business relationships. From dissecting body language in both face-to-face and virtual worlds, to exploring the impact of motives, expertise, and core values, this conversation is full of actionable insights for anyone looking to elevate their influence, repair credibility, or unlock new levels of cooperation within their organization. Scott also unpacks the realities of trust in our rapidly changing, tech-driven era, sharing practical advice for maintaining authenticity amid AI and digital communication. Whether you’re leading a team, growing a business, or simply striving to show up as a trusted presence in your world, this episode will leave you with a practical roadmap for building and rebuilding trust—one intentional action at a time. 00:00 Guest Spotlights: Trust in Leadership 03:13 From Theology to Leadership Development 06:33 Defining and Rebuilding Trust 10:54 Virtual vs. In-Person Body Language 12:58 Virtual Camera Positioning Effects 16:22 ”Actions Define Trust” 20:57 Trusting Home Service Professionals 24:46 ”Get Feedback from Trusted Peers” 26:31 ”Rebuilding Trust in Tech Company” 31:04 AI’s Impact on Business Authenticity 34:22 Adapting Writing for Millennial Audience 39:14 ”Seek Advice from the Experienced” 41:49 Leading Without a Title 43:45 ”Scott’s Insights on Trust Score”