In this episode of the other chair, Doctors Paul Natterson and Jeff Stuart join us to discuss the need for new approaches to addressing conflict within the healthcare system in American and how the understanding-based approach and other models are helping them pave the way in an industry where conflict resolution is rarely considered or utilized. Paul and Jeff are physician leaders and executives with formal conflict resolution training, advocating an institutional framework for collaborative problem solving techniques including mediation, to positively affect dispute outcomes, preserve relationships, and create a more transparent and supportive culture in healthcare settings.