The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success.
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The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success.
Subscribe to The Optimal Path newsletter to be the first to know when new episodes launch: https://maze.co/podcast/.
Becoming a customer-centric, experience-led organization with Jehad Affoneh | Toast
The Optimal Path
42 minutes 52 seconds
1 year ago
Becoming a customer-centric, experience-led organization with Jehad Affoneh | Toast
In this episode of The Optimal Path, Jehad Affoneh joins host Ash Oliver to discuss what it means to be customer-centric at Toast, the difference between being design-led and experience-led, and the role of UX research in shaping customer-centric cultures and experiences.
The Optimal Path
The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success.
Subscribe to The Optimal Path newsletter to be the first to know when new episodes launch: https://maze.co/podcast/.
