A podcast where we talk about Bathrooms, Business and everything in-between. We aim to share knowledge and best practices for bathroom renovations and bathroom renovation businesses through Steve Novkovic's and guests' expertise.
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A podcast where we talk about Bathrooms, Business and everything in-between. We aim to share knowledge and best practices for bathroom renovations and bathroom renovation businesses through Steve Novkovic's and guests' expertise.
Meet 3 of Novalé's Site Managers (Marc, Sam & Andrew) who deliver our customers' dream bathrooms, kitchens and laundries. Every Novalé renovation has a dedicated Site Manager assigned. They ensure that the job is running smoothly and on schedule whilst doing a lot of work behind the scenes to keep sites clean, trades organised and customers at ease during the process.
Simply put, a Novalé renovation would not be possible without Site Managers like Marc, Sam and Andrew. Tune in to learn more about their stories, why they joined Novalé and what set it apart from the rest.
⏱ Timestamps: 00:00 Intro 01:41 Andrew's bio 02:01 Working for celebrities on super yachts 02:36 Making furniture 03:56 Andrew joining Novalé 05:31 Sam's background in Kitchens 06:32 Sam joining Novalé 06:45 Novalé's rigorous interview process 07:45 Marc joining Novalé from the start 08:08 Working for Suncorp Bank 08:31 Working with Steve as a tiler 09:53 Is 22 a good age to start a trade? 11:11 Still being on the tools as a site manager 12:06 What set Novalé apart from the rest 12:39 Why Sam joined Novalé 13:57 Why Andrew joined Novalé 15:11 Other renovator stories from our customers 16:09 Renovating with Novalé vs. neighbour's renovator 17:57 Ensuring quality through steady workload 19:56 Why Site Managers like using Buildertrend 21:28 How easy it is for customers to use Buildertrend 22:22 How Novalé does site protection 24:11 How proper site protection & cleaning keeps customers at ease 25:19 Why Site Managers like keeping sites clean 27:01 Marc's customer story 28:24 Tips for future customers 29:27 Practical Completion and handover 32:11 Andrew's funny story 33:18 Sam's Tim Tam story
The Novalé Podcast
A podcast where we talk about Bathrooms, Business and everything in-between. We aim to share knowledge and best practices for bathroom renovations and bathroom renovation businesses through Steve Novkovic's and guests' expertise.
