To delivery quality consistently and safely, you need someone to check all the processes to ensure the system is working. Whether that's mitigating risk in a pre-worksite audit, keeping up with new regulations or undergoing ISO accreditation, quality assurance & compliance is the role that will keep your business up to standard and running optimally. Join Ben Le with our first podcast guest Bryan Dunlop from Novalé Bathrooms discussing QA & Compliance.   Episode Notes: - Intro: - Bryan's beginnings in carpentry, estimation and home building; - Transition into bathroom renovations; - The role of quality assurance and compliance; - The day-day operations of the role; - Main challenges of the role - getting people to buy-in, positives over the negatives; - Having high-performance standards & ISO accreditation; - QA & Compliance in the industry; - How to be quality assured and compliant in an unregulated industry; - Regulations and frameworks; - Major regulatory bodies; - Keeping up with regulations; - QA and Compliance in Novalé & expectations; - Impact of high performance standards in Novalé; - Getting team to buy-in; - Business licensing and insurance; - Subcontractor or Employee? How to distinguish and choose; - ISO Accreditation; - How can new businesses improve their QA & Compliance? - Final words; - Outro.