In this episode of The Nonprofit Exchange, I had the pleasure of welcoming back Noel Massie for part two of our discussion on "Terms and Conditions of Value-Based Leadership." Noah, a retired vice president of U.S. delivery operations for UPS and an experienced leader in the nonprofit sector, shared invaluable insights that are applicable not only in corporate settings but also for nonprofit and faith leaders. We explored the concept of being "promoted" into leadership roles, emphasizing that every time we enter a new environment, we take on the responsibility of leadership. Noah highlighted the importance of establishing clear values and conditions that foster a positive organizational culture. He introduced his B.E.S.T. acronym, which stands for Be Clear, Expect the Best, Stick to the Objective, and Test Commitment, as a framework for effective leadership communication. We also tackled the myth that lower standards are acceptable when working with volunteers, asserting that excellence should always be the goal, regardless of the context. Noah provided practical tools, including the Four by Five Method and the Seven Steps of Effective Training, to help leaders engage their teams effectively and ensure that everyone is on the same page. Throughout our conversation, we emphasized the significance of daily messaging and the need for leaders to communicate clearly and consistently with their teams. Noah reminded us that leadership is about influence, not coercion, and that we must invest in our people to achieve the best outcomes. As we wrapped up, Noah shared a powerful closing thought: "You can't hope to get more than you give." This principle serves as a reminder that investing in our teams is essential for fostering a thriving organizational culture. I encourage all listeners to check out Noah's book, "You've Been Promoted," as it offers practical insights and strategies that every leader should have in their toolkit. Thank you for joining us, and I look forward to our next conversation! Learn more about your ad choices. Visit megaphone.fm/adchoices