Most parents leave the NICU hoping they’ll never have to return. For Jillian, walking back into those hospital doors meant something entirely different — she was returning as a NICU doula, hired to support families right at the bedside.
In this inspiring interview, Jillian shares her journey from NICU parent to professional advocate, the steps she took to step into her new role, and how her work is already making an impact for families and staff alike. If you’ve ever wondered what a NICU doula can do or dreamed about turning your personal NICU story into a career that changes lives, this conversation is for you.
Resources & Links:
Join the NICU Doula Academy waitlist
Connect with me on Instagram
Connect with Jillian on Instagram
The future of NICU support is here — and Jillian’s story shows what’s possible.
About Jillian:
Jillian is a former NICU parent who turned her own long and challenging NICU experience into a mission to support other families walking a similar path. She trained as a NICU doula through Mary’s NICU Doula Academy and is completing her certification. Jillian will soon be working part-time in the hospital, where she’ll walk alongside NICU families, offering comfort, understanding, and guidance through this tender season.
Timestamps:
00:00 Introduction to Jillian's NICU Journey
04:25 The Unexpected NICU Experience
07:10 Memorable Moments in the NICU
09:53 Support Systems and NICU Family
12:40 Transitioning Home from the NICU
15:34 The Challenges of Homecoming
18:11 Exploring the Role of a NICU Doula
25:29 Understanding the NICU Experience
29:43 The Role of a NICU Doula
33:58 Implementing Change in NICU Care
39:13 The Future of NICU Support
46:41 Connecting with the NICU Community
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