The New Digital Customer podcast brings you insightful and inspiring conversations with customer-focused leaders who are transforming and innovating customer experience. Hosts Adam Brotman, the CEO of Brightloom and Chief Product Officer Ben Straley talk with customer experience and digital leaders from some of the world's biggest brands.
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The New Digital Customer podcast brings you insightful and inspiring conversations with customer-focused leaders who are transforming and innovating customer experience. Hosts Adam Brotman, the CEO of Brightloom and Chief Product Officer Ben Straley talk with customer experience and digital leaders from some of the world's biggest brands.
Getting from Survive to Thrive with Personalized Experiences
The New Digital Customer
37 minutes
5 years ago
Getting from Survive to Thrive with Personalized Experiences
Joining this episode is Rob Tedesco, VP of Product at Hathaway.
Rob shares the trends that should be top of mind in digital customer experience. Adam, Ben, and Rob share experiences with major brands as mobile commerce and marketing converge into customer experience platforms.
Get a view of e-comm today vs pre-COVID in terms of the acceleration of digital customer channels.
How has introspection and empathy changed as brands and marketing leaders re-focus?
The New Digital Customer
The New Digital Customer podcast brings you insightful and inspiring conversations with customer-focused leaders who are transforming and innovating customer experience. Hosts Adam Brotman, the CEO of Brightloom and Chief Product Officer Ben Straley talk with customer experience and digital leaders from some of the world's biggest brands.
