The New Digital Customer podcast brings you insightful and inspiring conversations with customer-focused leaders who are transforming and innovating customer experience. Hosts Adam Brotman, the CEO of Brightloom and Chief Product Officer Ben Straley talk with customer experience and digital leaders from some of the world's biggest brands.
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The New Digital Customer podcast brings you insightful and inspiring conversations with customer-focused leaders who are transforming and innovating customer experience. Hosts Adam Brotman, the CEO of Brightloom and Chief Product Officer Ben Straley talk with customer experience and digital leaders from some of the world's biggest brands.
As we near the end of 2020, we’re going to have our first annual trends and prediction episode.
Adam and I both feel that 2021 is going to be a huge year for consumer brands.
We’ve come up with 3 key predictions or trends that we’re expecting to see in 2021.
- The “new normal” might not be so new - What will be the new normal?
- The rise of the recurring revenue business model. What changes will we see?
- Will there be another wave of digital-only businesses?
Tune in to find out!
The New Digital Customer
The New Digital Customer podcast brings you insightful and inspiring conversations with customer-focused leaders who are transforming and innovating customer experience. Hosts Adam Brotman, the CEO of Brightloom and Chief Product Officer Ben Straley talk with customer experience and digital leaders from some of the world's biggest brands.
