Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.
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Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.
This episode focuses on the importance of shifting away from reactive IT and growing proactive IT services. Charles Weaver emphasizes that striving for perfection in managed services not only enhances profitability but also leads to greater customer satisfaction and team happiness. He contrasts the MSP model with break-fix companies, highlighting the benefits of a proactive approach in service delivery.
The MSP Zone
Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.
