In this practical and eye-opening episode, Lizzy and Emily dive into a topic that might not sound glamorous but can transform both your work and your wellbeing: systems, policies, and procedures. Far from being “dry admin,” the way you streamline your workflow is the key to protecting your energy, leaving work at work, and avoiding burnout.
They unpack how systems help you and your team stay productive, why documenting procedures matters for both business owners and employees, and how strong processes actually create space for creativity, flexibility, and balance. From handling sick days and family leave to onboarding, clinical tasks, and even buying toilet paper, Lizzy and Emily show how clear systems reduce stress and set everyone up for success.
Key Takeaways:
Systems protect your time and energy so you can leave work at work.
Clear policies reduce friction, questions, and confusion across teams.
Strong systems help business owners stay “in the cockpit” and focused on vision.
Procedures reduce anxiety for employees and empower independence.
Systems should be tailored to your team’s needs—too much detail overwhelms, too little creates gaps.
Delegation becomes more effective when expectations are clearly documented.
Updating and reviewing systems regularly ensures they stay relevant and useful.
Systems aren’t about control—they’re about reducing stress and setting everyone up for success.
Resources & Links:
Scribe (for creating simple process documentation)
Asana (for project and systems management)
Clockwork and Profit First by Mike Michalowicz
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If this episode helped you see systems in a new light, share it with a colleague, business owner, or fellow clinician who could use more balance and structure in their workday.
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Connect With Us
Lizzy Dawson
Website: www.lizzydawson.com.au
Instagram: @lizzydawson_
Emily Mackie
Website: www.emilymackie.com.au
Instagram: @emilymackie.speechie